Keeks Hair Kulture
Last Updated: 2nd December 2025

Welcome to Keeks Hair Kulture. By using our website, purchasing our products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Keeks Hair Kulture (“we”, “our”, “us”) is a UK-based business specialising in natural braided wigs and hair care products.

Business Name: Keeks Hair Kulture
Email: info@keekshairkulture.com

2. Use of Our Website

By accessing or using our website, you confirm that you:

• Are at least 18 years old

• Agree to comply with these Terms

• Will not misuse the website or engage in unlawful activity

We reserve the right to update, modify, or remove content at any time.

3. Product Information

We aim to ensure all product descriptions, images, and details are accurate.
However:

• Colours may vary slightly due to screen settings

• Handmade braided wigs may have slight variations

• Sizes and lengths are approximate

We reserve the right to update product details without notice.

4. Orders & Acceptance

When you place an order:

• You will receive an order confirmation via email

• Order acceptance occurs once payment is approved and we dispatch the item

We may refuse or cancel an order due to:

• Payment issues

• Stock unavailability

• Suspicion of fraud

• Incorrect pricing or product errors

5. Pricing & Payment

All prices are listed in GBP (£) and include applicable UK taxes unless stated otherwise.

We accept:

• Debit/credit cards

• PayPal

• Klarna

• Stripe

• Other listed payment methods

We do not store or process your card details. Payments are handled securely via third-party processors.

6. Shipping & Delivery

Delivery times vary depending on product type:

• Ready-to-Ship Wigs: Dispatched within 1–3 business days

• Custom Orders: Typically 7–21 business days (depending on style)

Shipping carriers may include:
Royal Mail, DPD, DHL, Hermes, or other UK/EU-compliant couriers.

Delivery delays caused by couriers are outside our control.

Full details are available in our Shipping Policy.

7. Returns, Exchanges & Refunds

Due to the handmade and hygiene-sensitive nature of our wigs, we operate the following policy:

a. Returns

We only accept returns on unused, unworn items in original packaging.

b. Exchanges

Exchanges may be offered for size or style issues, provided the item is unworn.

c. Custom Orders

Custom-made wigs are non-refundable and non-returnable.

d. Faulty or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours of delivery with picture/video evidence.

Full details are available in our Refund & Return Policy.

8. Custom Orders

When placing a custom order, you agree that:

• The creation time varies

• No two handmade wigs are 100% identical

• Custom specifications cannot be changed once production begins

• Custom items are final sale

9. Intellectual Property

All content on this website—including images, designs, text, logos, and product photos—is the property of Keeks Hair Kulture.

You must not:

• Copy

• Reproduce

• Distribute

• Modify

• Use any content without written permission

10. Privacy & Data Protection

We comply with UK GDPR and handle your data responsibly.
Full details are available in our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by UK law, we are not liable for:

• Indirect or consequential losses

• Delays beyond our control

• Losses caused by misuse of products

• Issues caused by improper wig installation or care

Our liability is limited to the total amount you paid for the product.

12. Customer Responsibilities

By using our website or products, you agree to:

• Provide accurate information when placing an order

• Follow care instructions

• Read all product descriptions

• Use products safely and as intended

13. External Links

Our website may contain links to third-party sites. We are not responsible for:

• Their content

• Their privacy practices

• Any loss or damage related to their use

14. Changes to Terms & Conditions

We may update these Terms at any time.
Changes take effect once published on this page.

15. Governing Law

These Terms are governed by English law.
Any disputes will be handled by the courts of England and Wales.

16. Contact Us

If you have questions regarding these Terms, contact us:

Keeks Hair Kulture
📧 Email: info@keekshairkulture.com